Click on the frequently asked questions below or scroll down the page to reveal the answers.
- 01.When are "evening and weekend" calls?
- 02.When do I receive my bills?
- 03.How do I pay my bills?
- 04.Do I still pay BT for line rental?
- 05.What's included in the Mercury Price Promise?
- 06.What happens to my broadband connection?
- 07.Will I keep my existing phone number?
- 08.Can I add select services, e.g. 1571?
- 09.Will I keep my existing select services?
- 10.Will I notice any change when I transfer to Mercury?
- 11.What are your International Calling Rates?
- 12.What happens if there is a fault on my line?
- 13.How much are Indirect Access / Dial Through numbers such as 0844 calls?
If you have a question that hasn't been answered here, please contact us.
- 01.When are "evening and weekend" calls?
Evening calls are between 6pm and 8am. Weekend calls are from 6pm on a Friday until 8am on Monday morning.
- 02.When do I receive my bills?
We send out your bill on a monthly basis. We also charge line rental on a monthly basis.
- 03.How do I pay my bills?
All Mercury customers must pay by Direct Debit. This is set up on this website when you sign-up online.
- 04.Do I still pay BT for line rental?
No, you pay Mercury for your line rental and calls.
- 05.What's included in the Mercury Price Promise?
For the purposes of our £1000 Price Promise, we measure our packages against BT's standard line rental and standard PSTN calls.
Premium rate and non-geographic numbers are excluded from the Price Promise.
- 06.What happens to my broadband connection?
Nothing at all, it will stay the same as it is at the moment. There will be no loss of service.
- 07.Will I keep my existing phone number?
Yes, your phone number will remain the same.
- 08.Can I add select services, e.g. 1571?
Yes you can add any select service you wish. Either give us a call or send us a message.
- 09.Will I keep my existing select services?
Yes, we transfer your line services on a like-for-like basis.
- 10.Will I notice any change when I transfer to Mercury?
No, you will not notice any change when you switch your line over to Mercury.
- 11.What are your International Calling Rates?
Please visit our International Calls page and download our latest rates in PDF format.
- 12.What happens if there is a fault on my line?
It's worth checking our Troubleshooting page first which may help to resolve your problem. If you're certain there is a line fault, simply contact us to let us know what the fault is. The problem will either be fixed internally, or we will arrange for a BT engineer to visit you if necessary.
- 13.How much are Indirect Access / Dial Through numbers such as 0844 calls?
10p per minute at all times.
